Job Description:

• Manage the team and ensure all the client deliverables are met with Quality and within TAT.
• Handle client interaction and deliverables to the satisfaction of clients. Ensure process compliance to the organization standards.
• Proactively identify the resource needs by working with the Account Lead for the daily deliverables.
• Track project progress on a daily basis to anticipate issues and resolve them.
• Collect, collate and provide analyzed delivery metrics in detail to the management on a regular interval.
• Client Interaction and Handling different teams.
• Suggest and recommend appropriate tools and techniques for automation of system to improve the delivery efficiency of the team.
• Track project progress on a daily basis to anticipate issues and resolve them.
• Identify the training needs of the team by working closely with the leads.
• Proactively identify resource needs by working with the Account Lead.
• Optimum Utilization of Available resources.
• Ensure industry best practices being followed.
• Evaluate new and/or alternative solutions and technologies to enhance operational effectiveness.
• Provide leadership and guidance to coach, motivate and lead team members to their optimum performance levels and career development.

Responsibilities:

• Handle client interaction and deliverables to the satisfaction of clients
• Ensure all the deliverables adhere to the client schedule and quality standards.
• Ensure industry best practices being followed.
• Suggest and recommend appropriate tools and techniques for automation of system to improve the technical efficiency of the team.
• Comply with information security policies and procedures as applicable.

Technical Skills:

Client handling, Team handling, Leadership, Project Management.