Technical Skills:

• Manage absenteeism and attrition with the assistance from operations manager
• Support operations manager to provide leadership and guidance to coach, motivate and lead team members to their optimum performance levels and career development
• Conducting regular knowledge sharing sessions for the team
• Assist Operations manager to enhance operational effectiveness
• Providing up-to-date and as-required status reporting to operations manager and all the stake holders
• Comply with information security policies and procedures as applicable

Job Description:

• Allocate day-to-day targets to the team members of all the teams and resolve day to day issues arising while delivering the client requirements
• Support and provide necessary direction to Team Leads in delivering their day-to-day activities with quality
• Provide Team Leads with necessary feedback and suggested corrective action in order to improve their deliverables ; Communicate the client feedback and feedback from other stake holders to Team Leads on time and follow up.
• Providing up-to-date and as-required status reporting to operations manager and all the stake holders
• Support operations manager to provide leadership and guidance to coach, motivate and lead team members to their optimum performance levels and career development