How MuleSoft Connector Integrates Dynamic 365 for CRM?

18 November 2022


For an enterprise to gain an edge over competitors, it must seamlessly connect and integrate with D365. With integration, a company can synchronize with other applications and merge the data store to establish a single source of truth. For example, integrating MuleSoft with D365 allows your sales team access information from different platforms, such as Salesforce, laptop, phone, or tablet.

Businesses can leverage the MuleSoft integration platform to connect their business applications with Microsoft Dynamics 365. Integrating with Microsoft Dynamics 365 helps businesses capitalize on existing applications’ capabilities and Dynamics 365 to ensure optimized business functioning.

MuleSoft helps businesses take advantage of Microsoft Dynamics 365 with the use of a MuleSoft Connector.

What is a MuleSoft Connector, and how does it work?

A MuleSoft connector is a tool that allows users to connect their applications to the D365 environment. It is an excellent instrument for integrating a business with different systems, such as Salesforce, with several built-in features that make it more attractive and functional.

The MuleSoft Connector is easy to use and automates tasks without writing any code. Anyone even without programming skills or experience with coding languages such as Java or C# can use it. The flexibility is enhanced due to its ability to allow users to create new connectors based on existing ones. Enterprises can build new integrations quickly and easily without custom programming whenever they want something new on their endpoints. 

Why use the MuleSoft Connector?

The primary purpose of MuleSoft – Dynamics 365 connectors is to transfer data from one system to another. They are built on MuleSoft’s integration platform, which provides a drag-and-drop capability and a visual editor interface to design and develop connectors quickly.

 To be compatible with Dynamics 365, businesses can configure the MuleSoft connector, as explained below.

  • Access the MuleSoft Connector Marketplace. 
  • In the Integration Accelerator, select “Create a new Connector.” 
  • Next, select “Connect to Microsoft Dynamics 365.”
  • Fill in the form, including a description and name for the connector.
  • Click on “Create Connector.”


To get started with the MuleSoft Connector, an enterprise needs to:

  • Install the connector in the environment
  • Create a connection in MuleSoft and add the required properties (such as credentials) to configure the data flow
  • Connect to Dynamics 365

How does MuleSoft simplify integration with Dynamics 365?

Dynamics 365 Integration with MuleSoft provides a platform that connects the data sources and sinks, including mainframe applications, APIs, and databases. MuleSoft uses an integration framework called Mule to make it easier for developers to create connections between different systems. It supports multiple protocols, including SOAP/XML, REST/JSON, SQL, and WebSocket. As a result, it simplifies the connection between on-premises and cloud-based applications and services.

Visual Design environment

The visual design environment helps build and maintain an integration that makes creating, modifying, and testing easy. It is an online application that allows for creating and modifying data flow diagrams. No coding or scripting is required as it is a browser-based, visual tool.

Connectors can easily be dragged and dropped to connect the data sources and applications through the visual designer. A business can also customize the metadata and add variables and parameters, allowing the data to transform before flowing into the applications.

 Benefits of Visual Design environment:

  • Create and manage integration plans 
  • Modify configurations for the integration based on the business needs
  • Generate code for the integration with the code wizard
  • View the state of each entity in a design and its properties, fields, and relationships with other entities

Involvement of business users

Business users are involved in various aspects of the integration paths. They are primarily involved in these three areas:


Business users help identify the requirements for the solution and create user stories to capture these requirements.


They participate in hands-on testing of the solution, often on an iterative basis. Additionally, they provide feedback on ways to improve it.


Business users are also involved in testing by using their own data sets, reporting issues directly to the developers, and even helping troubleshoot when things go wrong.


The connector is critical to success when building a data integration system since it provides valuable intelligence that an application may need before connecting to a service. Dynamics Integration with MuleSoft is an all-around solid solution. It is generally easier to implement than other tools and offers the most features out of any other software in the market. Its biggest drawback is its small user base, so one may encounter technical issues when setting it up. PreludeSys can be of great assistance with MuleSoft implementation needs. Connect with our integration experts today to see how it works.

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