A Leading Health and Disability Examination Services provider In The Nation Leverages PreludeSys’ Medical Records Indexing Capabilities To Quickly Access The Critical Information In The Medical Records

About the client

The client is the largest private provider of occupational health and disability examination services in the nation.

Client requirement
  • For each examination, the agencies are legally required to provide all the documentation about the employee.
  • The documents run into thousands of pages making it difficult for the doctors and medical professionals to identify which records are needed for the examination.
  • It takes up so much of their time that it impacts their schedule and invariably causes delays and inconvenience to all stakeholders.
  • The team adopted a highly-structured transition methodology that included planning, program management, agent training, technology implementation and quality system oversight.
  • Created a methodology for reviewing, affixing QR code on pertinent documents, and creating a table of content.
  • Automated the sorting process by using QR codes as identifiers.
  • An offshore team of trained medical/paramedical/science graduates read each medical record and affixed QR
  • codes on pertinent documents.
  • The technical team automated the indexing process by moving to the top the documents that had QR codes on them.
  • The indexing of records and creation of table of content reduced the paperwork for medical care providers by 90%.
  • Doctors were now able to easily retrieve required information.
  • The quality of services improved drastically as the new process eliminated delays and frustration.
  • Care providers were able to be more productive.
  • Automation and PreludeSys review team reduced the cost of operations by 45% .
  • Presence of a dedicated and scalable team of reviewers enabled the client to ramp up services on a demand basis.